What can I do if the video keeps freezing?
Edited
This error is not common, but can occur from time to time. First of all, please make sure your Internet connection works well. If you are using a cellular connection you might want to consider connecting to Wi-Fi.
Also, please try to restart your device or reinstall the app, following the next steps:
1. Delete the app;
2. Download it again;
3. Open the app and tap on the Login/I already have account button on the first screen of the app.
3. Enter your account details.
4. Then tap on 'Log in' button to log in to your account as shown below:
If the issue still remains our support team is always ready to assist. Please don’t hesitate to contact us via the Contact Us form.