Android
Login
How to log in to the app?
If you have already set a password, all you have to do is just log in. Please follow this step-by-step instruction (see below) to log in and make sure...
How to reset my password?
If you have a registered account in Yoga-Go but you forgot your password, just tap the 'Forgot the password' button. Type in the email that is registe...
How can I change my password?
If you would like to change your password, please follow these instructions: 1. Go to 'Settings' > 'Account Settings' > 'Change Password'. 2. Typ...
I already purchased the application/subscription, why is it asking me to pay twice?
No worries, you simply need to reinstall the application on your device and once you open the app, use the “I already have an account” option, as show...
Can I use the application on multiple devices?
You can operate your personal account on different devices; all you need to do is download the app and log into your personal account. Your progress w...
Password requirements
Your password must contain: 8 or more characters, only letters and numbers (no special characters, such as #!@%$, etc), and include at least 1 letter ...
Billing & Subscription
How can I cancel the subscription?
We hate to see you go, but if you need to cancel your membership, please go to the 'Settings' tab in the app, and tap on the Manage subscription : Yo...
How can I delete my personal data?
In order to delete your personal data, please go to the 'Settings' tab in the app, and tap on the 'Personal Details' as shown below: And tap on 'Delet...
How much does the subscription cost?
Once you open the app and finish setting up a profile, you get to the payment screen with all the up-to-date information on the currently available su...
How can I get a refund?
If you have purchased a subscription and would like to request a refund, please read the Terms of Use carefully to clarify if your case is eligible ...
How can I change payment method?
Unfortunately, currently, our service doesn’t offer the option to switch to an alternative payment method. In case you’re facing any difficulties with...
How can I switch to another subscription? How can I upgrade my subscription?
Currently, customers can't switch to another plan by themselves. But we’re always happy to find a workaround for you, so please don’t hesitate to cont...
What payment methods are available?
Currently, Apple & Google Pay, PayPal and credit card payment methods are available for our users.
Will my subscription renew automatically?
Subscriptions are auto-renewable by default. Once you proceed with a purchase, you select a specific period for the renewal of your subscription, and ...
How can I postpone the subscription?
Unfortunately, it's not possible to pause or postpone the subscription as it starts right after the purchase is confirmed. However, the training plan...
App Features
How can I change my height/weight/units?
Tap the ‘Settings’ button, then open ‘Personal Details’, and here you can change your height, weight, and units.
Workouts for beginners / What should I start with?
We recommend beginning with ‘Total Body Challenge’ and ‘7-Minute Morning Challenge’ – these are the most suitable for beginners. • It might be a good...
How can I restart my challenge?
T he app doesn't currently offer an option to repeat a particular workout, but we do have an alternative that might be helpful: 1. Open your chall...
Where can I find the guides?
In order to access the guides, please follow these steps: 1. Open the app. 2. Tap the 'Settings' icon. 3. Tap on the 'Guides' section. 4. Tap on the '...
How can I change the language of the app?
The app interface is currently available in the following languages: English, French, Spanish, Portuguese, German, Italian, Chinese, Japanese, and Ukr...
My 30 days up. What's next?
No worries, the number of days in your plan and the duration of your actual subscription aren't related. Your personalized workout plan was created ba...
Where is my personal plan?
When signing up, you should fill in your specific parameters, such as your goal, fitness level, weight, target weight, age, physical activity level, e...
Can I change my training goal?
If you feel like certain training sets have been too easy or too difficult for you, you might want to change the difficulty level of your exercises in...
I want to enable/disable notifications from application.
You can easily disable notifications from the app by following these steps: 1. Open settings on your device; 2. Find the "Yoga Go" app; 3. Select "Not...
How can I customize my plan?
The application allows you to adjust your personal plan by changing your yoga level and choosing problem areas, plan duration, and the Savasana option...
Technical Issues & Troubleshooting
I can't download the app
If you are experiencing troubles downloading the app, please make sure to check: - Does your internet connection works well? - Do you use a VPN on you...
What can I do if the video keeps freezing?
This error is not common, but can occur from time to time. First of all, please make sure your Internet connection works well. If you are using a cell...
Compatibility
The application is only compatible with Android 8.0 or later, which is always indicated before purchase:
Apps & Integrations
Integration with smartwatches
Unfortunately, the app does not currently integrate with smartwatches. However, we would greatly appreciate it if you could contact us via the Contac...
Background music with Spotify/Apple Music/YouTube Music etc.
Let me briefly explain how it works 🙌 Pause your workout and tap the Music icon as shown below: After that, please follow these steps: 1. Turn off ...
TV screening
We have recently updated our application by adding a new feature that allows you to display your phone or tablet's screen on your TV. This feature let...
Do I need an Internet connection to use the app?
An internet connection is required for app. You can use a cellular connection or might want to consider connecting to Wi-Fi.
Other
Desktop version
To use the YogaGo app on desktop, you need to log into your web account from your desktop computer. Follow these simple steps: Open the login page t...
Unsubscribe from emails
If you no longer want to receive any emails from us, you can unsubscribe from them at the bottom of the email, as shown below:
Pregnancy
The app was not designed to be used during pregnancy. As the health of our users is a top priority for us, we strongly recommend getting in touch with...
What equipment do I need for my practice?
If you’re practicing yoga at home you can get started right away without any special equipment. You are free to wear clothes you feel comfortable in t...
When is the best time to do yoga?
Yoga does not demand a specific portion of your day. You are free to practice yoga whenever you get a chance to do so. However, for centuries, experts...
Health issues
As the health of our users is a top priority for us, we strongly recommend getting in touch with your doctor before starting any workout program. We h...